Product Updates: April 2026

In April, we made it easier to bring more buyers onto terms, added new self-serve capabilities for buyers, and improved refund visibility in the Buyer Portal.

Here’s what’s new.

Help more buyers resolve overdue balances with self-serve payment plans

Payment plans help buyers resolve overdue balances and return to active purchasing faster. Buyers can now easily configure their own payment plans directly in the Buyer Portal, choosing installment schedules and amounts that work for them.

This feature is live in the Buyer Portal. 

Bring declined buyers back to terms with automated reapplication

Buyers who were previously declined can now reapply after 90 days directly through the merchant's flow via API, rather than through offline merchant requests. This gives buyers a path back to terms when their circumstances have changed, and gives merchants a way to recover volume from buyers who are ready to try again.

Interested in enabling this feature? Contact your account manager.

Give buyers full refund visibility in the Buyer Portal

Refund reason and notes now appear directly in the Buyer Portal. Buyers can also download a PDF with the complete refund breakdown (amount, reason, and any notes) for their own records. This keeps buyers informed without a support request and gives merchant teams a consistent, auditable refund record across the Buyer Portal and PDF.

This feature is live in the buyer portal.

ADDITIONAL ENHANCEMENTS

• Smarter dispute inquiry handling: Balance now distinguishes between dispute inquiries and full disputes, deferring reversals and holds until an inquiry escalates to a formal dispute. This means better buyer experience and fewer inaccurate actions.