Product Updates: November 2025

From batch payments to automated repayment plans, this month’s updates make payments smoother and your program more efficient.

Here's what's new:

Batch payments for multiple invoices

Make reconciliation easier for buyers and reduce processing costs.

When buyers pay multiple invoices in the portal, their payment method is now charged for the full, aggregated amount, rather than per invoice.

This eliminates multiple payment events, reducing costs for merchants who pay a fixed fee per transaction and helping buyers whose banks charge fees based on the number of transactions.

It also creates a clearer payment record for buyers’ AP teams and reduces confusion around which charges correspond to which invoices, resulting in fewer support inquiries and a smoother experience for everyone.

Custom buyer segments and advanced filtering

Organize buyers into meaningful groups to focus your efforts more effectively.

The Buyers table now supports configurable segments (referred to in Balance as “buckets”), giving you more flexibility in how you group and view your buyers.

You can build segments based on credit limit, available limit, or any criteria relevant to your program and combine them with new filtering options to quickly surface the buyers you want to review.

These segments make it easier to understand patterns, monitor activity, and tailor your engagement where it matters most.

Automated payment plans for late payers

Give late payers a structured way to stay active and in good standing.

Balance can now set up automated payment plans for buyers with overdue invoices. When a buyer is late, Balance reaches out to discuss repayment options and offer a plan based on their repayment history. Once both sides agree, the plan is created.  

These plans break past-due invoices into multiple installments, giving buyers a manageable path to resolve what they owe. While a plan is active, default collection emails are snoozed, and buyers receive receipts for each installment they pay, creating a clear and supportive repayment experience.

This helps both reduce buyer suspensions and maintain strong, positive relationships.

Card type identification (debit vs. credit)

Apply your surcharge rules accurately and stay compliant

Balance now identifies whether a card is debit or credit at the time of payment. For merchants who manage their own surcharges, this visibility makes it straightforward to exclude debit cards from surcharging, ensuring compliance with card-network rules.

This update supports your compliance needs and complements Balance’s broader surcharging capabilities.

Phone number collection added to the credit application

Strengthen fraud detection with an additional verification signal.

Phone numbers, already collected later in the onboarding flow, are now collected directly within the credit application. Capturing this information upfront provides an additional signal for fraud detection and helps streamline verification, all while keeping the application experience smooth for buyers.